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Shipping & Returns

Returns Policy

In order to receive a return authorization number. Returned merchandise will not be accepted without this return authorization number on the label. Custom sized filters and bedding may not be returned. All items returned must be insured and include a copy of the original receipt. Return postage cannot be refunded. Customer service hours for returns are Monday through Friday, 10:00 a.m. to 5:00 p.m. (CST).


All orders, except as otherwise indicated, are shipped UPS ground within 24 business hours. Shipping rates within the Continental United States are as follows:

Order Amount Rate
$0.00 to $24.99 $6.00
$25.00 to $49.99 $8.00
$50.00 to $149.99 $10.00

NOTE: Shipping Rates above DO NOT Apply To Air Purifiers